![]() I can provide details of our systems, computers, logs, etc. I am happy to trouble shoot in any way I can. I tried copying it over from one of the machines that works and that did not help. Do you know if this is installed initially or only when content is successfully downloaded? ON the machine that will not work, the voucher folder is missing. Also in scouring my hard drive for items used by DE I found a voucher folder. Which is odd, as I am only trying to download the free ebooks in pdf format from Adobe's library. When I read the log file it says there is an authentication error. Here is what other little information I can give you. It might be worth contacting them as well. Then we can examine the report and see if we can determine what might be causing the problem.We order our books from MBS Virtual Bookstore. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.Īnd use the Additional Text button to include the report in your reply.īefore running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:Īlso click and read the About info to further permit full disk access. that you need.ĭownload and run Etrecheck. If you want the full sized image file either export the "unmodified original" or the other File ➙ Export option and select the JPEG quality, size, etc. NOTE: dragging the thumbnail to the desktop will not give you the full resolution image file but the preview files Photos creates to display. ![]() You should really consider upgrading your Mac to a new or newer one, one with at least 16 GB of RAM as as large an SSD drive as your budget can afford. Then there's this: "Failing hard drive - This computer has a hard drive that appears to be failing." The first thing you should do is make sure you have a full and complete backup of your hard drive. Deletes font caches, kernel cache, and other system cache files.Prevents Startup Items and Login Items from opening automatically.Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading).Verifies your startup disk and attempts to repair directory issues, if needed.NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following You're first reboot should be a boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists. You should be rebooting at least every other day. That's a no-no especially with an obsolete machine with only 4 GB of RAM. For Avast software you'd do the following search(es):Īny files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.įAF can search areas that Spotlight can't like invisible folders, system folders and packages.Īlso this: " Time since boot: About 67 days". You can then check to see if you've removed all of the supporting files by downloading and running Find Any File to search for any files with the application's name and the developer's name in the file name. It's a bad actor: Leaked Documents Expose the Secretive Market for Your Web Browsing Data. That being said uninstall Avast according to the developers instructions. This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community But first there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac. You've got a number of things working against you.
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